Privacy Policy
This document explains in detail how your personal information is collected, stored and kept secure on the bet bangla platform.
This privacy policy is a legal document of the bet bangla platform. By using bet bangla's services, you are considered to have accepted the terms described below. Alongside reading this policy, you are requested to read our Terms and Conditions, as both documents together form the complete terms governing your account.
1. Introduction and Scope
bet bangla is an online betting and casino platform that provides services to Bangladeshi users. This privacy policy applies to bet bangla's website, mobile app and all related services.
The purpose of this policy is to clearly inform you what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information. bet bangla believes that your privacy is a fundamental right and that respecting that right is our responsibility.
This policy applies to users aged 21 or above. Use of the bet bangla platform by anyone under the age of 21 is strictly prohibited.
2. What Information We Collect
bet bangla collects user information in various ways. The types of information collected are detailed below:
2.1 Registration and Identity Verification Information
- Full name
- Date of birth
- Email address
- Mobile number
- National ID or passport number (for identity verification)
- User-set password (stored in encrypted form)
2.2 Financial Transaction Information
- bKash, Nagad or Rocket mobile number
- Deposit and withdrawal amounts and timestamps
- Transaction reference number
2.3 Device and Usage Information
- IP address and device type
- Browser and operating system information
- Visit time, pages and session information on the site
- Information obtained from cookies and similar tracking technologies
2.4 Communication Information
When you contact bet bangla's support team via live chat or email, a record of that conversation is kept. This helps improve service quality and assists in resolving any disputes.
3. Purpose of Using Information
bet bangla uses the information collected for the purposes listed below:
| Purpose | Description |
|---|---|
| Account management | To create, verify and secure your account |
| Financial transaction processing | To complete deposits and withdrawals correctly |
| Identity verification | To prevent fraud and confirm age |
| Customer support | To respond to your complaints and questions |
| Ensuring responsible gaming | To identify unusual betting patterns |
| Service improvement | To improve the user experience |
| Promotional communication | To inform you about bonuses and offers (subject to consent) |
4. Data Security Measures
bet bangla places the highest importance on the security of your personal information. SSL encryption technology is used on the platform, which encrypts all information exchanged between your browser and our servers.
Our security framework includes:
- 256-bit SSL/TLS encryption for data transmission
- Encryption of data stored on servers
- Two-factor authentication (OTP verification)
- Regular security audits and testing
- Firewall protection to prevent unauthorised access by third parties
- Strict controls on staff access to data
However, complete security on the internet can never be guaranteed. While bet bangla takes all reasonable steps, users must also take responsibility for keeping their own passwords and login details secure.
5. Data Sharing and Disclosure
bet bangla never sells your personal information to third parties. However, limited information may be shared in certain specific situations:
5.1 With Service Providers
Only the information essential for providing services is shared with technology partners such as payment processors (bKash, Nagad, Rocket), game software providers and cybersecurity services. All such partners operate under strict confidentiality agreements.
5.2 Under Legal Obligations
Information may be provided in response to lawful requests from relevant authorities under applicable laws in Bangladesh. Assistance may also be provided to relevant authorities in cases of fraud investigation or anti-money laundering.
5.3 In Cases of Corporate Changes
In the event of a company merger, acquisition or asset transfer, user information may pass to the new entity. Users will be notified before such changes take place.
6. Cookie Policy
Cookies and similar tracking technologies are used on the bet bangla website and app. Cookies are small data files stored on your device.
6.1 Types and Purpose of Cookies
- Essential cookies: Used to maintain login sessions and ensure core functionality. Without these, the site does not work properly.
- Functional cookies: Used to remember your preferences such as language selection or game settings.
- Analytics cookies: Used to understand which pages of the site are used most, enabling service improvements.
- Targeting cookies: Used to show you relevant information and offers based on your interests (subject to consent).
You can control or delete cookies from your browser settings. However, disabling essential cookies may limit the functionality of the site.
7. Data Retention Period
bet bangla retains your information for as long as it is needed to provide services and meet legal obligations:
- All information is retained while the account remains active.
- Financial transaction records are kept for a minimum of five years even after an account is closed or deleted.
- Identity verification documents may be kept for up to three years after account closure.
- Support conversation records are retained for up to two years.
Once the required retention period has passed, information is securely deleted or anonymised.
8. User Rights
You have the following rights regarding your personal information on the bet bangla platform:
8.1 Right to Access Information
You can contact bet bangla's support team at any time to find out what information we hold about you.
8.2 Right to Correct Information
If any information stored in your account is incorrect, you can request a correction. Details such as name, mobile number and email can be updated through support.
8.3 Right to Delete Information
You can request deletion of your account. However, due to legal obligations, some information may be retained for a specified period, as mentioned in Section 7.
8.4 Right to Opt Out of Promotional Communication
If you do not wish to receive messages about bonuses or offers, let support know and we will remove you from that list.
To exercise any of the above rights, contact bet bangla's 24/7 support team via live chat or email. Support is available in both Bengali and English.
9. Third-Party Links and Services
The bet bangla platform runs software from third-party game providers such as Pragmatic Play, PG Soft, Evolution, JILI and Spribe. These providers may have their own privacy policies. bet bangla is not responsible for their data-handling practices, but works only with trusted and established partners.
Payment services (bKash, Nagad, Rocket) are independently operated companies. Their own privacy policies can be found on their websites. bet bangla shares with them only the information necessary to complete transactions.
10. Responsible Gaming and Privacy
bet bangla may use information about your betting history and habits to ensure responsible gaming. If problematic signs are observed in someone's betting pattern, that user may be offered support. This is not a breach of privacy — it is a necessary step taken for the user's wellbeing.
This information is never disclosed to third parties for marketing purposes.
11. Protection of Minors
bet bangla strictly prohibits registration and use of the platform by anyone under the age of 21 (21+). Age is verified at the time of registration and additional identity documents may be requested in cases of doubt.
If it is ever found that information about a minor is held by us, that account will be immediately closed and the information deleted.
12. Policy Changes and Updates
bet bangla reserves the right to amend this privacy policy as needed. For any significant changes:
- The "Last Updated" date at the top of the policy will be changed.
- Registered users will be sent an email or SMS notification.
- For major changes, consent may be sought again.
Continuing to use the platform after any changes will be taken as acceptance of the new policy. It is therefore recommended that you visit this page regularly.
13. Contact
For any questions, comments or complaints regarding this privacy policy, contact bet bangla:
- Live Chat: Directly from any page on the site, 24 hours a day, 7 days a week
- Email: [email protected]
Our support team is ready to assist in both Bengali and English. To learn more about us, visit the About Us page. For answers about bet bangla's services, bonuses and general questions, read the FAQ.